Freshelbowux · Edmonton, AB, Canada · Contact · Terms
Freshelbowux

Privacy Policy

How Freshelbowux collects, uses, and protects your personal information.

Last updated:

Introduction

Freshelbowux ("we," "us," or "our") operates the website freshelbowux.world and provides personalized morning system guidance, consulting services, and educational planning resources. We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area, the United Kingdom GDPR, and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, how long we retain it, and what rights you have regarding your information. By using our website or services, you acknowledge that you have read and understood this policy. If you do not agree with our practices, please discontinue use of our website and services.

Data Controller Information

The data controller responsible for your personal information is:

  • Business Name: Freshelbowux
  • Address: 8882 170 St NW, Edmonton, AB T5T 3J7, Canada
  • Email: touch@freshelbowux.world
  • Phone: +1 416-535-4619

For any privacy-related inquiries, data subject requests, or concerns about how your information is handled, please contact us using the details above. We will respond to legitimate requests within the timeframes required by applicable law, typically within 30 days.

Personal Data We Collect

We collect personal data that you voluntarily provide and data that is automatically collected when you visit our website. The categories of data we may collect include:

Information You Provide Directly

  • Contact Information: Your name, email address, and any other details you include when submitting our contact form or communicating with us via email or phone.
  • Message Content: The text of inquiries, feedback, or other communications you send to us.
  • Consent Records: Records of consent you provide, including GDPR consent checkboxes on forms and cookie preferences.
  • Transaction Information: If you purchase educational products or consulting services, we may collect billing details, purchase history, and payment confirmation data processed through third-party payment providers.

Information Collected Automatically

  • Device and Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, referral URLs, click patterns, and navigation paths within our website.
  • Cookie Data: Information stored through cookies and similar technologies as described in our Cookie Policy.

We do not intentionally collect sensitive personal data such as health information, biometric data, or information about racial or ethnic origin. Please do not include such information in your communications with us.

Purpose and Legal Basis for Processing

We process your personal data for specific, legitimate purposes. Under GDPR, each purpose is supported by an appropriate legal basis:

Responding to Inquiries

When you contact us through our form or email, we use your information to respond to your questions, provide information about our services, and follow up on your requests. Legal basis: performance of a contract or steps prior to entering a contract; legitimate interest in communicating with prospective clients.

Providing Services

If you engage our consulting or educational services, we process your data to deliver those services, manage your account, and communicate about your programs. Legal basis: performance of a contract.

Website Operation and Improvement

We analyze usage patterns to improve website functionality, content relevance, and user experience. Legal basis: legitimate interest in maintaining and improving our digital presence.

Analytics and Marketing

With your consent, we may use analytics and marketing cookies to understand audience behavior and deliver relevant advertising. Legal basis: consent. You may withdraw consent at any time through our cookie settings.

Legal Compliance

We may process data to comply with legal obligations, respond to lawful requests from authorities, or protect our legal rights. Legal basis: legal obligation; legitimate interest in legal defense.

Data Sharing and Third Parties

We do not sell your personal data. We may share information with the following categories of recipients only when necessary:

  • Service Providers: Hosting providers, email delivery services, analytics platforms, and payment processors who assist in operating our business. These providers are contractually bound to protect your data and use it only for specified purposes.
  • Professional Advisors: Lawyers, accountants, or auditors when required for legal or financial compliance.
  • Legal Authorities: When required by law, court order, or governmental regulation.

If we transfer personal data outside the European Economic Area or Canada, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or adequacy decisions.

Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact Form Submissions: Retained for up to 24 months after the last communication, unless a longer period is required for ongoing service delivery.
  • Client Records: Retained for the duration of the service relationship plus 7 years for accounting and legal compliance purposes.
  • Cookie and Analytics Data: Retained according to the periods specified in our Cookie Policy, typically between 6 and 26 months depending on cookie type.
  • Marketing Consent Records: Retained for 3 years from the date of consent or until consent is withdrawn.

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • HTTPS encryption for all data transmitted between your browser and our servers.
  • Access controls limiting personal data access to authorized personnel only.
  • Regular review of security practices and vendor compliance.
  • Secure storage of physical and digital records containing personal information.
  • Employee training on data protection principles and confidentiality obligations.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to notifying affected individuals and relevant authorities of data breaches where required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where there is no compelling reason for continued processing.
  • Right to Restrict Processing: Request limitation of processing under certain circumstances.
  • Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
  • Right to Lodge a Complaint: File a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, contact us at touch@freshelbowux.world. We may need to verify your identity before processing your request. Canadian residents may also contact the Office of the Privacy Commissioner of Canada. EU residents may contact their local data protection authority.

Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page regularly. Material changes will be communicated through a notice on our website where appropriate.

Contact Us About Privacy

If you have questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact:

  • Email: touch@freshelbowux.world
  • Phone: +1 416-535-4619
  • Mail: Freshelbowux, 8882 170 St NW, Edmonton, AB T5T 3J7, Canada